12 Month Warranty
All Boutique Bean Bags are covered by a 12 month warranty against manufacturing faults and defects.
Should any issue with your order or bean bag occur, please get in touch with us so we can understand the problem to provide the best solution we can.
Feel free to use Contact Us form to initiate your claim.
You may also use the chat function, email us direct at email@example.com or call us direct on 0422702412
We will initiate a warranty claim once contact with us has been made.
We do request that evidence of the issue be provided to us. We will ask for photo's of the bean bag showing the issue so we can examine the product and assess it for warranty coverage. If the issue can not be clearly assessed we may request the item to be returned to us at the cost of the returnee, typically this is not required.
In the case of a bean bag being covered under warranty we will provide a replacement item free of charge, or a full refund of the bean bag purchase cost (excluding shipping/freight charges) should replacement not be suitable .
All claims are taken very seriously by us and will be assessed as a priority by Boutique Bean Bags.