Returns & Refunds
Boutique Bean Bags have a 30 day Return and Refund Policy from date of delivery where the item remains in a saleable condition.
Should any issue with your order occur, please get in touch with us via Contact Us so we can understand the problem, this will allow us to provide the best solution possible.
We are happy to discuss the issue and provide a full refund of order value when required. Boutique Bean Bags will always do our best to rectify any issues as we become aware of them.
- To be eligible for a refund or return, your item must be in the same saleable condition that you received it, unworn or unused, with tags, and in its original packaging.
- Proof of purchase must be provided in order for a refund or return to be processed.
- Return shipping costs are not covered under the return, this is unfortunately at the expense of the returnee.
How to initiate a Refund or Return.
To begin a refund or return, please use Contact Us which will ensure we respond as soon as possible. Enquiries submitted through this way are received instantly and we will do our best to respond straight away, typically in minutes or on the same day.
Once we have received your enquiry, we will provide you with instructions and details on how to proceed with the return.
- Items sent back to us without first requesting a return will not be accepted.
- Return items via tracked parcel services. We will not be held responsible for items lost in transit.
You can always Contact Us for a chat about any return questions, queries or clarification. We will always be happy to discuss these with you.
Refunds will be processed and returned via the original payment method used when placing an order.
- Please allow 3-5 business days for processing of funds once refund is initiated.
- 3rd party processing fees and charges that are charged outside of our payment methods are not refundable.
- Shipping fees charged at time of order are not refundable.
Damages and issues.
Please inspect your order upon receival and Contact Us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items.
Certain types of items cannot be returned, like custom products such as special orders. Please get in touch via Contact Us if you have questions or concerns about your specific item.
If a product has been claimed under warranty for product failure or fault, we reserve the right to examine the item, either by photo evidence or in person, and assess the item for a refund.
- We suggest using a tracked parcel service with signature services to return your item.
We will not cover costs or products lost in the return process.
- We will notify you once we've received and inspected your item, then advise you of the outcome of the refund/return.
- Once approved, you’ll automatically be refunded via your original payment method.
Please remember to allow 3-5 business days for your bank or credit card company to process and return the funds to you.