We have a 7 day Change of mind ONLY policy, which means you have 7 days after receiving your item to request an EXCHANGE only - No REFUND
To be eligible for a exchange, your item must be in the same condition that you received it, unfilled or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a exchange, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org. Or call us to discuss any issues on 0422 702 412 Mon - Fri 9am to 5pm
Damages and issues
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items can not be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If a product has been claimed under warranty for product failure or fault then we reserve the right to examine the item, either by photo evidence or in person, and approve or deny a refund. Item must be returned to us at your cost to claim a warranty/refund. We suggest using a tracked parcel service with signature services to return your item. We will not cover costs or products lost in the return process. We will notify you once we’ve received and inspected your item, and notify you if the refund was approved or denied. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and return the refund to you.